Client Service Executive
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| Reference |
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| Job Type |
Full-time |
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| Job Status |
Interviewing |
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| Date Posted |
Wednesday, 04 June 2008 |
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| Location |
NY/NJ |
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| Duration |
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| Company Information |
Greater New York Hospital Association
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NY
Website: http://gnyha.org
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| Job Description |
The Client Service Executive acts as the orchestrator of GNYHA Services Inc’s global supply chain effort with assigned member organizations in response to the understood customer’s needs. The Client Service Executive works primarily with procurement executives and department heads in member organizations to create a supply chain improvement plan designed to reduce supply and equipment expenditures, and improve supply chain efficiencies. Along with diagnosing opportunities in the member supply chain, the Client Service Executive is responsible for implementing member agreed upon initiatives and targets put forth in the supply chain improvement plan.
Key components of meeting supply chain improvement objectives will focus on optimizing GPS contract portfolio and addressing other supply chain initiatives. Specific obligations of optimizing GPS contract portfolio include:
Understanding member materials management capabilities and structure
Assessing data integrity including item masters and e-commerce use
Utilizing portfolio tools and methods to establish contract optimization priorities related work plans
Applying drill down methods to verify and validate contract optimization opportunities and subsequent meetings with business partners to reach agreed upon supply cost saving solutions
Providing negotiation strategy and assistance
Assisting with product transitions and conversion plans
Measuring and monitoring member agreed upon “realized” savings
The Client Service Executive will have a solid working knowledge of supply chain issues. Related obligations Include:
Performing supply chain assessments
Identifying and exploring further supply cost reduction opportunities through standardization and utilization
Arranging and organizing GNYHA/Premier supply chain resources to assist in improving member supply chain cost reduction or process improvement
Performing in various instances supply chain consulting to members
The Client Service Executive also serves as a primary liaison for GNYHA/Premier business partners, ensuring appropriate evaluation and use of their products or services under contract by assigned members.
Major Accountabilities
Serves as the primary GNYHA/Premier contact for GNYHA members around purchasing issues such as Directors of Materials Management, Food Service, OR, Imaging, Cardiology, Facilities Management, and Laboratory
Primary focus is on supply cost reduction opportunity identification, contract implementation, product transitions and conversions by working closely with the GNYHA Service Teams and the member
Utilizes supply chain and portfolio tools; Supply Chain Advisor, Spend Manager, Project Plans and SupplyFOCUS) to identify opportunities to increase purchasing volumes, activate pricing, validate appropriate contract pricing and volume
Responsible for developing a Supply Chain Improvement Plan detailing GNYHA/Premier responses to customer supply chain needs and goals
Coordinates resources necessary to achieve supply chain goals and objectives for members
Works with GNYHA/Premier business partners to ensure access to key supply chain decision makers in assigned members
Assists in evaluation and implementation of business partner products and services that deliver on expressed needs of members
Further, identifies and operationalizes business partners value-add programs to aid in the supply chain process and improve owner participation rate
Becomes part of the member “supply chain cost reduction team” through regular participation in owner-member Materials Management, Dietary and Pharmacy Committees
Assists with reconciling member contract participation to vendor reporting
Provides daily field based reports including market intelligence utilizing customer relationship management systems
Assists with responding to GPO Requests for Proposals
Assists in member recruitment efforts
Maintains various key member status and value reports in coordination with Region Vice President
Knowledge & Skills
Excellent problem-solving skills, customer relationship management, project management, and data and analytic skills
Ability to be a team player and work with team goals
Job Location
Regional Location,
Benefit Level:
Executive |
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| Qualifications |
Bachelor’s degree required
Five to seven years experience in healthcare supply chain management, preferably in a operational, clinical, contract management, purchasing or consultative context |
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| How to Apply |
Mary E. Medina, Executive Director
Center for Trustee Initiatives and Recruitment
Greater New York Hospital Association
555 West 57th Street, 15th Floor
New York, N.Y. 10019
Phone: (212) 258-5350/Fax: (212)262-6350
e-mail: medina@gnyha.org |
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| Email Resume To |
medina@gnyha.org |
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